Technical Customer Support Engineer

As a Technical Customer Support Engineer you have a crucial role in Entrematic’s Customer Service organization. This team supports clients worldwide and consists of 14 coworkers.

In this function, you are in charge of the HPD (High-Performance Doors) and OHSD (Overhead Sectional Doors) customer service.

In cooperation with the team, you set up (internal and external) technical trainings,  spare parts order process, and all technical documentation on HPD and OHSD

You manage the problem-solving and troubleshooting of technical questions and issues of your clients (on-site support technicians/engineers).
You provide technical training for your clients who travel for this purpose to the headquarters in Aalst.
Occasionally, in case the problem cannot be solved over the phone or via email, you provide on-site assistance.

You assist the team on troubleshooting and problem-solving on HPD/OHSD.

Your profile

  • You have a technical bachelor or master’s degree in electromechanics or electricity;
  • Technical expertise: electric motors, mechanics, electricity and electronics…
  • You have a minimum of 5 years working experience in a similar function. A previous function as a hands-on engineer/technician is a definite plus;
  • You are fluent (verbal & written language) in English. Knowledge of another language other than Dutch is a plus.
  • You have knowledge about overhead sectional doors
  • You are a strong communicator and are capable of assisting (primarily on the phone or via email) experienced technical professionals in resolving their technical issues;
  • Competences: patience, eagerness to learn, strong communication skills, qualifications as a trainer on technical matters.

Our Offer

  • A challenging function with a lot of responsibility and variety;
  • A financially strong employer since 1987 and worldwide leader in its market position;
  • A competitive salary with extra-legal benefits.