Technical & Field Support Specialist

Technical & Field Support Specialist

Dynaco Europe is a full-service business partner in entrance automation part of the Indirect Business EMEA of the Business Segment Industrial division. Our group is ASSA ABLOY, which has 61,000 employees and a yearly revenue of € 12.3 billion. Indirect Business EMEA via its legal entity Dynaco Europe distributes industrial doors and equipment through a network of strong dealers in 80 countries across the world. The headquarter is located in Belgium (Moorsel/Aalst).

What would you do as our Technical & Field Support Specialist

Based in Germany or Belgium. Responsible for providing technical assistance and in-the-field support to our HPD customers in Germany (main focus) BE, NL. This role requires expertise in high speed doors, strong problem-solving skills, and the ability to effectively communicate technical information to diverse audiences. Looking for growing aggressively in Central Europe markets.

You would also:

• You provide technical support and assistance to partners in the indirect business segment regarding the installation, maintenance, and troubleshooting of high-speed doors
• You deliver technical training programs and materials for partners to enhance their product knowledge, installation skills, and troubleshooting capabilities
• You act as a liaison between partners and internal departments including sales, product development, and quality assurance to ensure effective communication and resolution of technical issues

The skills and experience you need   

We are looking for someone who:

• You have at least 10 years of experience in a technical support and/or field installation of industrial products in a B2B environment
• You are a native German speaker with and an advanced level of English. Knowledge of any other language could be a plus, especially Dutch
• Experience in technical product support, especially in construction or building materials industry within a B2B market. Knowledge of high-speed doors will be a huge plus
• You are autonomous and flexible, and you can plan your days and weeks efficiently. You are home-based in Belgium or Germany and are prepared to travel up to 50% of your time

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:   

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills
•  A competitive salary and incentive schemes
• A key role offering autonomy, empowerment, and an excellent opportunity for sales growth in and outside Europe
• A company culture based on innovation, empowerment, engagement, initiative and dialogue
• Be part of a big international group where the aim is “to hire to retire” with several career opportunities
• A strong global brand
• It is a very profitable business with interesting growth ambitions

We review applications regularly, so don’t wait

We’re committed to building diverse, inclusive teams and encourage everyone who feels they’d be a great fit to apply. Please send your application to shannon.gomez@assaabloy.com. If you have any questions about the role or the process, feel free to reach out to Shannon Gomez, Talent Acquisition Business Partner, at the same email.

To find out more about us, visit https://www.dynacodoor.com/en/about-us

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