Privacy Policy

On this page you will find the privacy notice of DYNACO EUROPE NV (“DYNACO EUROPE NV”).

DYNACO EUROPE NV
BE0439.752.567
Waverstraat 21, 9310 Moorsel, Belgium
Tel: (+32) 53 72 98 98
Email: info.dynaco.eu@entrematic.com

DYNACO EUROPE NV is responsible, as the “controller,” for the processing of your personal data within the meaning of the General Data Protection Regulation (GDPR).

This privacy notice applies to all services we offer you, including our website www.dynacodoor.com.

DYNACO EUROPE NV attaches great importance to protecting the privacy of your personal data. This privacy notice describes:

• the types of personal data that we receive and collect from you in relation to this website, and more specifically the online ordering and configuration system DYNACO ONLINE
• how and why we manage and use your personal data
• with whom we share personal data and why
• how long we retain personal data
• how we secure your data
• your rights, including how to contact us if you have additional questions about the processing of your personal data
• how we may make changes to this notice

You can also find us through the following social media channels:
Facebook | LinkedIn | Twitter

1.1 What personal data do we collect?

DYNACO EUROPE NV collects, stores, and processes the following information:

If you request information or service from us:
Your name, address, email address and/or telephone number that you submit in order to receive information or assistance from us.

Data relating to your computer hardware and software:
IP address, browser type, domain names, access times, and similar technical information.

Data relating to commercial transactions between DYNACO EUROPE NV and you (as distributor/reseller):
In particular, within the scope of offers, orders, and invoicing for DYNACO products via DYNACO ONLINE, such as product types, quantities, amounts, delivery details, and similar data.

Data relating to commercial transactions between you (as dealer/reseller) and your customers:
Provided to DYNACO EUROPE NV in the context of DYNACO ONLINE, such as customer details, price simulations, and offers for DYNACO products, including prices to your customers, discounts, and similar information.

If you place an order with us:
Your contact and delivery details, as well as any other information required to verify and fulfil the order. This also includes financial information you submit to us.

Login details:
When you create an account on DYNACO ONLINE, such as username and password.

When you use our digital services and visit our websites:
Your browsing behavior on the site, such as pages visited, time spent on each page, and similar web analytics data.

If you provide a service or product to us (suppliers):
Your contract and order confirmation details and any other information that may be necessary to verify and process the order we place with you. This also includes the payment details you provide to us.

If you disclose personal data of persons other than yourself to DYNACO EUROPE NV via the website or otherwise, you must ensure that you have obtained all necessary consents from those individuals or that you have another valid legal basis for such disclosure.

1.2 Why do we use your personal data?

The data relating to price simulations and offers between you and your customers (see point 4 above) is used and processed only to allow you to retrieve pre-saved data on and from our server. DYNACO EUROPE NV does not use these data internally for its own purposes and does not share them with third parties or other entities of the group.

Any other personal information we obtain through this website (see points above) can be used and processed for the following purposes:

In general

Purpose: To comply with your request for information
Legal basis: Legitimate interest

We are happy to assist you. To do so, we need your contact details, and we have a legitimate interest in processing this information.

Purpose: To set up and manage your account (for example, sending password reminders or notifications about changes to your account data)
Legal basis: Performance of a contract

Using your personal data in this way is necessary for us to provide and administer your online account.

Purpose: To fulfil your order for DYNACO products and as part of our customer service
Legal basis: Legitimate interest / performance of a contract

We have a legitimate interest in fulfilling obligations arising from contracts with our trading partners and, where necessary, contacting the end customer directly.

Purpose: To keep your payments secure and ensure the security of our website
Legal basis: Legitimate interest

We wish to offer our customers a secure payment environment. We have a legitimate interest in processing personal data to keep payments secure, prevent fraud, and protect our digital services from cyberattacks.

Purpose: To conduct statistical analyses on the use of the website to gain insight into how it is used and to make improvements
Legal basis: Legitimate interest

It is in our legitimate interest to analyse how our website is being used in order to manage and improve it. Since no sensitive personal data are processed and the processing is limited, we consider that our legitimate interest in improvement and analysis outweighs your privacy interests in this context.

Purpose: To meet legal obligations to which we are subject (such as tax or financial reporting requirements)
Legal basis: Legal obligation

Using your personal data in this way is necessary for us to comply with our legal obligations.

Purpose: To inform you of relevant solutions, products, and services that may be of interest to you, in line with your marketing preferences
Legal basis: Legitimate interest / consent

We have a legitimate interest in keeping our existing customers informed about our services. If you are not yet a customer, we will process your data for direct marketing purposes only if you have given your consent. You may withdraw your consent at any time by sending a request to privacy@dynacodoor.com.

Purpose: To measure and improve the effectiveness of our Google Ads campaigns and Microsoft Bing (Google Enhanced Conversions)
Legal basis: Consent

When you submit a form on our website, we may use certain user-provided data (such as email address or phone number), in a hashed and encrypted format, to measure and improve the effectiveness of our Google Ads campaigns. This data is used solely for conversion measurement purposes and is only shared with Google after you have provided your consent through our cookie banner or consent management tool. It is not used for advertising targeting or profiling.

To the extent that the above processing is carried out by means of cookies, our cookie policy applies.

In relation to our customers

Purpose: To send offers based on your request
Legal basis: Legitimate interest

We have a legitimate interest in responding to requests for quotations and addressing them directly to the requester.

Purpose: To communicate about your wishes and specifications regarding our products and/or services
Legal basis: Legitimate interest

We have a legitimate interest in responding to questions about a product or order and in sending our response directly to the requester.

Purpose: To be able to invoice
Legal basis: Legitimate interest / legal obligation

We have a legitimate interest in ensuring that invoices are sent correctly and directly to the relevant customer contact, and in complying with applicable legal and fiscal obligations.

Purpose: To communicate about the implementation of the agreement (including details of the order, delivery, quality, assembly, maintenance, complaints, etc.)
Legal basis: Legitimate interest

We have a legitimate interest in ensuring the proper performance of deliveries, after-sales service, and maintenance and therefore in contacting the relevant customer contact directly.

Purpose: To communicate with you about relevant solutions, products, and services related to the content of our agreement
Legal basis: Legitimate interest

We want to provide you with the best possible personal service.

In relation to our suppliers

DYNACO EUROPE NV works with sole traders as well as companies to obtain goods and services.

Purpose: To contact you so we can inform you of the specifications or requirements that a particular good or service must meet for us
Legal basis: Performance of a contract / legitimate interest

Purpose: To send a request for quotation
Legal basis: Performance of a contract / legitimate interest

Purpose: To place an order with you
Legal basis: Performance of a contract / legitimate interest

Purpose: To pay your invoices
Legal basis: Performance of a contract / legal obligation / legitimate interest

Purpose: To communicate about the implementation of the agreement (including details of the order, delivery, quality, complaints, etc.)
Legal basis: Performance of a contract / legitimate interest

1.3 To whom do we pass on your personal data?

We may transfer or grant access to your personal data for the purposes described above:

• To other companies within the DYNACO EUROPE NV / ASSA ABLOY group
• To third parties that provide services in relation to this website and related applications
• To public authorities, where we are required to do so by law
• To a buyer or potential future buyer of our company
• To third parties such as distributors if you have given explicit permission
• To third parties such as suppliers and subcontractors where required

DYNACO EUROPE NV takes appropriate measures to protect any personal data transferred to third parties or to countries that do not provide an adequate level of protection.

1.4 How long do we store your personal data?

DYNACO EUROPE NV retains your personal data for as long as necessary to fulfil the purposes for which the data were collected.

Types of data and retention periods:

Contact information you provide (name, email address, region/country, company name):
Retained for up to 12 months.

Survey responses:
Retained for 12 months after the end of the survey period.

Marketing preferences:
Retained permanently, subject to periodic review.

Business relationship information:
Retained for the duration of the business relationship and for 18 months thereafter.

Administrative data (invoice, payment, and order details):
Retained for at least 7 years.

1.5 How we secure your data

We value your privacy and treat your data confidentially and with the utmost care.
We have implemented appropriate technical and organisational security measures to protect your personal data.

1.6 What are your rights?

You have the right to:

• request a copy of the personal data we hold about you
• request correction or deletion of your personal data
• request restriction of processing
• request data portability where applicable
• withdraw your consent at any time for marketing purposes

Requests should be sent to:
Email: privacy@dynacodoor.com
Post: Dynaco Europe NV, Waverstraat 21, 9310 Moorsel, Belgium

You also have the right to lodge a complaint with the Belgian Data Protection Authority.

1.7 How can we make changes to this privacy notice?

DYNACO EUROPE NV may update this privacy notice from time to time. The latest version is always available on our website.

Your continued use of our digital services after such an update has taken effect is considered acceptance of the changes.

2. Cookies and Tracking Technologies

At Dynacodoor, we use cookies and similar tracking technologies to improve your experience when using our website and the HIVE CPQ app platform.

2.1 What are cookies?

Cookies are small text files stored on your device when you visit a website or use an app.

2.2 Types of cookies we use

We use the following types of cookies:

Essential cookies
Necessary for basic functionality.

Functional cookies
Remember your preferences.

Performance cookies
Collect anonymous usage data.

Third-party cookies
We use third-party services such as Google Analytics, Google Tag Manager and Google Ads (including Google Enhanced Conversions). These cookies help us measure performance, analyse usage patterns, support advertising and measure the effectiveness of our Google Ads campaigns. In the context of Google Enhanced Conversions, certain personal data you provide via forms (such as email address or phone number) may be securely hashed and transmitted to Google solely for conversion measurement purposes and only after you have provided your consent. This data is not used for advertising targeting or profiling.

2.3 How we use cookies

We use cookies to ensure functionality, improve user experience, analyse activity and deliver personalised content and advertisements.

2.4 Managing cookies

You can manage your cookie preferences through your browser settings.

2.5 Consent to cookies

By using dynacodoor.com and the HIVE CPQ app platform, you consent to the use of cookies as described in this Privacy Policy.

2.6 Changes to our Cookie Policy

We may update our Cookie Policy from time to time. We encourage you to review this policy periodically.